Return and Refund Policy
Return and Refund Policy
At Redstone General Store, we want customers to shop with confidence. This policy explains how return requests, exchanges, and refunds are handled.
1. Return Window
You may request a return within 30 days after your order is delivered.
To qualify, the item must be:
Unused and in the condition received
Returned with original packaging when possible
Complete with tags, labels, accessories, manuals, or parts, if included
Supported by an order number, receipt, or proof of purchase
2. How to Start a Return
To request a return, contact us at:
service@irelandchoice.com
Please include your order number, the item you want to return, and the reason for your request.
If approved, we will provide return instructions. Do not send items back before receiving authorization. Unauthorized returns may be refused.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, missing parts, or incorrect, contact us promptly with photos of the product, packaging, and shipping label so we can review the issue.
4. Non-Returnable Items
Some items may not be eligible for return, including:
Perishable goods
Custom or personalized products
Personal care or hygiene items
Hazardous materials, flammable liquids, or gases
Gift cards
Final sale or clearance items
Original shipping fees, unless required by law
5. Exchanges
For exchanges, we recommend returning the original item first. Once the return is approved, you may place a new order for the preferred item.
6. European Union Customers
For orders delivered to the European Union, customers may have the right to cancel or return an order within 14 days after delivery without giving a reason.
Returned items must be unused, in original packaging, and accompanied by proof of purchase.
7. Refunds
After we receive and inspect your return, we will notify you whether the refund is approved.
If approved, the refund will be issued to the original payment method. Please allow up to 10 business days for processing. Your bank or payment provider may need additional time to post the funds.
If more than 15 business days have passed since your refund was approved, please contact us.
8. Return Address
Please contact us before returning any item. The correct return address and instructions will be provided after your request is reviewed.
Business Address:
Redstone General Store
292 Redstone Blvd
Redstone Historic District, CO 81623
United States
Phone: +1 970-963-3126
Email: service@irelandchoice.com